Contact, Stores and Business Enquiries

Find the right team for support, store and business enquiries.

Updated over a week ago

Who this article is for

Use this guide if you need to contact Rough Trade about:

  • an online order or customer support issue
  • a Click & Collect order
  • a question for one of our stores
  • wholesale or business-to-business enquiries
  • brand collaborations
  • filming at or near a Rough Trade store
  • licensing the Rough Trade brand

Online order and customer support enquiries

If your question is about an online order, delivery, returns, payment, or your Rough Trade account, please contact our customer support team.

The quickest route is to use the chat option in the Help Centre, where available. You can also email us at enquiries@roughtrade.com.

For anything related to an online order in the UK, you can also call the UK Warehouse on +44 1172 421949.

For anything related to online orders in the US, please call the Warehouse at +1212-664-1110. To reach the Warehouse, please press 1.
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Warehouse and Customer Service business hours are Monday-Friday 9:30-5PM

Please include:

  • your order number, if you have one
  • the email address used to place the order
  • a short description of the issue
  • any photos, screenshots, or tracking details that may help us look into it

Store and Click & Collect enquiries

For Click & Collect orders, event questions, or anything specific to a store, please contact the relevant store directly.

UK store phone numbers:

  • Bristol: +44 1174 270463
  • West London: +44 20 7229 8541
  • East London: +44 20 7392 7788
  • Nottingham: +44 1158 964012

US store phone number:

  • New York: +1 212 664 1110

If your enquiry is about an online order rather than a store visit or Click & Collect order, please contact customer support instead.

Wholesale and business-to-business enquiries

If you are a shop or business interested in buying from Rough Trade, please email us with a short introduction.

To help us review your enquiry, include:

  • where your business is based
  • what items you are interested in buying
  • the likely volumes you would want to order
  • whether you are looking for a one-off order or regular supply

Brand collaboration enquiries

If you represent a brand and would like to discuss a possible collaboration with Rough Trade, please email us with:

  • your brand name and website
  • a short summary of the collaboration idea
  • the Rough Trade location, audience, or campaign you think it relates to
  • any proposed dates or deadlines

Filming location enquiries

If you would like to film inside or outside a Rough Trade store for commercial or editorial purposes, please email your request.

Please contact us at least 14 days before your proposed filming date.

Include:

  • the store or location you would like to film
  • the proposed date and time
  • the purpose of the filming
  • the size of your crew
  • whether you need access inside the store, outside the store, or both
  • any equipment, power, sound, or access requirements

Brand licensing enquiries

If you are interested in licensing the Rough Trade brand for commercial activity, please email your enquiry with:

  • your company or organisation name
  • how you would like to use the Rough Trade brand
  • where and for how long the brand would be used
  • any mock-ups, proposals, or supporting information

If you are not sure who to contact

If you are unsure where your enquiry should go, contact us through Help Centre chat or email enquiries@roughtrade.com. We will help route your message to the right team.